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Monday, September 01, 2014

Downloadables Help Center

  1. How do I get started?
  2. What is OverDrive?
  3. What devices are supported?
  4. Do I set this up at the library?
  5. Where can I find additional help?
  6. How can I return items early?

1. How do I get started?

First, make sure you have a compatible computer or device. You can visit OverDrive's Device Resource Center to discover if your device is compatible with OverDrive ebooks.

To use the OverDrive service, the first thing you'll need is a valid and current library card and your PIN. You'll use your library card number and PIN to login to your OverDrive Account. If you are unsure of your PIN, contact your local library.

Next, visit OverDrive Help and choose your device under "Get Started With..." to read about what each individual device requires for setup. Some devices have different requirements than other devices.

You can also take a Guided Tour and view short videos which explain about ebooks and how OverDrive works.

2. OverDrive? What is OverDrive?

OverDrive is the leading digital distributor of ebooks, audiobooks, and other digital content to libraries. OverDrive works with book publishers to manage content securely and provides the software necessary to download and access that content. OverDrive is also essentially the only organization capable of providing this service on a large scale.

All of our downloadable ebooks are accessed through the OverDrive catalog on OverDrive software--whether by web browser or through an application on your device. The library does not host ebooks--OverDrive manages this for us.

3. What devices are supported?

OverDrive supports all major e-reader devices, such as the Nook, Kindle, iPad, and Sony eReader.

For a complete list of supported devices that can access downloadable ebooks from OverDrive, visit the OverDrive Device Resource Center.

4. Do I set this up at the library?

No, in almost all cases you will manage this software from home. Several of the devices require download of OverDrive's software, which must be synced to your specific device and cannot be downloaded to library computers.

5. Where can I find additional help?

You can find lots of help at the Digital Collections Help area on our OverDrive catalog. You can also find step-by-step help when you visit our OverDrive catalog and click on the "My Help!" image on the top left.

6. How can I return items early?

For ebooks: Depending on the device, ebooks can be returned early in one of several ways:

For audiobooks: WMA audiobooks cannot be returned early. MP3 audiobooks can be returned early through the OverDrive Media Console.

For the complete gallery of videos, visit OverDrive's Going Mobile Videos: 

http://help.overdrive.com/going-mobile-videos

OverDrive Downloadables

overdrive-myhelpoverdrivecatalog

 

digitalbookstour

Hardware Support Walkthroughs

If you are having device issues unrelated to OverDrive, these support resources may help.

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